Tag Archives: Clipper card

Caltrain, Miscellaneous

Caltrain Refresher

CaltrainThis is for those of you who travel on Caltrain, a commuter rail line that runs between San Francisco to San Jose in California. With the fall sports season well underway, many are taking it as an option to attend games and special events. All others can pass this post by.

1) Clipper Card Cheaper Then Buying A Ticket
Caltrain, unlink BART, gives those who use Clipper a break in the fare. According to the Caltrain fare chart a one-way paper ticket is $3.25 versus $2.75 using Clipper. The discount gets better if you are going further to San Jose. From San Francisco (Zone 1) to Santa Clara (Zone 4) the ticket will cost $9.25 versus $8.75. A day pass, which is valid all day, is $18.50 while the round trip Clipper is $17.50.

2) Tag On, Tag Off!
This is the most important rule using the Clipper card on Caltrain. You must tag your card at the Clipper card terminal before boarding the train and again when you get off. If you forget to tag, the conductor or fare inspector can issue you a ticket for fare evasion and toss you off the train at the next stop. Forgetting to tag off at your destination will cost you $12.75! That is the maximum one-way fare. When you tag off it automatically calculates the correct fare. But if you forget to do this by midnight, you get the maximum fare. Avoid this because as it can deplete your card’s cash value quickly! Make sure you have at least $1.25 in cash on your card or it will not allow you to tag at all!

3) Do Not Use Autoload
Clipper offers the autoload feature in theory to make it easier to load cash and passes. However it is beset with many problems and can take days to actually load. The best way to load a pass or cash is use a Clipper machine at the San Francisco or San Jose stations or any Walgreens store. Usually the photo area in most Walgreens is where they process the Clipper card. Simply tell them what you want to add to the card (pass or cash) and pay for it. Then it is loaded onto the card and ready to go (unless the pass does not become active till the first day of the month).

4) Parking
Some Caltrain stations have parking. The daily parking rate is $5.00. Take note of your parking space and pay for it at the ticket machine. Just select daily parking, type in your space number, and pay by cash/credit/debit card. You do not have to put the receipt on the dashboard of your car. If you decide not to pay, expect a ticket on your windshield. There is a monthly parking permit available to monthly pass and 8 ride ticket holders. Note that at the Millbrae station the Caltrain and BART parking are separate areas. Do not confuse the two!

5) Monthly Pass Perks
A monthly pass allows you to travel in the zones purchased Monday-Friday. But on weekends and holidays, you can travel all zones for no extra cost. So if you only go between Burlingame and San Francisco on the weekdays, you can take a trip down to San Jose for no extra cost. Nice.

7) Zone Upgrade
If you have a monthly pass or 8 ride ticket, to travel outside of the zones purchased you will need a zone upgrade ticket. This does not apply on weekends to monthly pass holders but applies at all times to 8 ride ticket holders. It costs $2.00 for each zone beyond your ticket zones. A good deal and lot cheaper then buying a ticket. See my write-up on this here.

8) Stanford Games
There are no Clipper or Caltrain ticket machines at the Stanford stop (only used for games and other events). If using Clipper, get on and off at the Palo Alto station. Or use a day pass (which does cost more) and get off at Stanford stop.

9) 49ers Games
Take Caltrain to Mountain View and then VTA light rail to Levi’s Stadium. You can purchase a combined Caltrain/VTA day pass at Caltrain ticket machines. However it is more expensive than using Clipper. As of November 2015, the one way VTA fare is $2.00 or $4.00 round trip from Levi’s Stadium. San Francisco (Zone 1) To Mountain View (Zone 3) is $14.50 round trip for total of $18.50. The special day pass is $20.50. Important note: If you have a two-zone Caltrain monthly pass, you receive a free transfer on VTA.

10)AT&T Park
Take Caltrain to Fourth and King station (the end of the line for northbound trains) and simply walk two blocks to the ballpark. It is the fastest way to get to the ballpark on the Peninsula.

11) Important Reminders
* Yes you can eat and drink on the train. Alcohol consumption is allowed up to 9pm.
* There are bathrooms on the trains, just ask a conductor where they are. The newer bombardier trains have one in every car.
*If going to a game in San Francisco, Mountain View, or San Jose, be advised you must toss out your open beer cans or bottles into the trash. If you exit the track platform into the main area, you can be cited for violating the open container law. It is also goes without saying that if you arrive highly intoxicated the police will have a chat with you.
*If you loaded a monthly pass at a Clipper terminal or at Walgreens, you do not need to tag to confirm or activate it. It is already loaded on the card. Only those who use autoload have to tag to download and confirm the pass on the card.
*Do not get smart with the conductors! If you get into their face because you have no ticket or some other issue, you will be escorted off the train, arrested and charged with assault. It is not worth it.

For Further Information
Caltrain
Santa Clara County Transportation Authority (VTA)
Akit’s Complaint Blog:Perhaps the best blog out there about the various problems using Clipper and other transportation issues.


Caltrain

Caltrain Softens Rule About Writing Fare Evasion Citations

CaltrainAbout a year ago Caltrain took away conductor discretion when issuing fare evasion citations ordering them to write up violators and let a judge decide whether it was right or wrong. It was criticized at the time as draconian by some but Caltrain said it was necessary since they had a barrier free system. And also that enough time had passed for people to become familiar with using Clipper. Discretion though meant the conductor could decide on their own whether writing a ticket was actually needed. Perhaps it was someone new to the system or got the wrong ticket. If they see the person a lot on the train, it might just be a one time thing and get a warning. The fare evasion ticket is $300 plus whatever court fees or other fees that may be imposed.

That policy appears to be over. In the fall 2013 edition of
Caltrain Connection, an official publication of Caltrain, in the question and answer section about fare evasion tickets is this:

Q: On two separate occasions I’ve been on Caltrain and
have witnessed two conductors not issuing citations to
riders that did not have proof of payment. Why do some
people get warnings while others get citations?

A: Conductors have the authority to issue a citation to
any customer without a valid fare. However, they also are
allowed to use discretion when issuing citations depending
on the circumstances. As a barrier-free transit system,
it’s important to check fares and issue citations as
needed.

One wonders whether someone over at the court dropped them a line about all the citations showing up from Caltrain. Or simply wiser heads prevailed. At any rate, giving the conductors back the discretion is a good thing. They can usually discern if it is an honest mistake or someone trying to get a free ride.

Caltrain

Caltrain Musings

Caltrain
Photo: Wikipedia

*San Bruno Grade Separation Update
Good news! San Bruno & Huntington Ave street closure is over. It was closed on 20 September for massive construction that included lowering the grade under the San Bruno elevated railway section to accommodate more trucks. It was supposed to open on 30 Sept at 0500 but alas did not happen. So it was extended to Thursday at 8:00 p.m. And now the detour around that area is over. Huntington between Euclid and San Bruno Avenue has been nearly restored to its prior condition. When they began construction, the east side was closed except for construction traffic. That meant the west side, normally two lanes for southbound traffic, was converted into a two lane traffic zone for north and south traffic. It made driving difficult at times. Buses and other traffic that had to turn north from San Bruno onto Huntington had a difficult time. It was a tight turn to negotiate for buses. With one northbound lane now restored, it alleviates a traffic problem at the intersection.

Even better is that now the tracks are elevated, there is zero chance of a vehicle being stuck on the rails in that area. During construction there were two serious accidents. One involved a tractor trailer at Angus (to big and got stuck on the tracks) and the other at San Bruno Ave where someone abandoned a car on the track. A third minor one involved a car that got grazed by a train when it was just a little over that line (those lines are there for a purpose folks). Amazingly the car was driven away and found later by police at Bayhill shopping center.

For walkers though, the sidewalk in front of the old bank at Huntington & San Bruno is closed. You will need to detour to one of the crosswalks near Mills or Easton to cross over.

*Clipper Issue/Reminder About Tagging On & Off
Recently I had a small problem with Clipper. I tagged on in San Francisco and off at San Bruno station. But when I checked my account a few days later, I was charged to full amount rather than deducting a ride from my 8 Ride ticket. I emailed Clipper and they investigated the issue. They did refund the money but did deduct the fare (discounted for an 8-Ride ticket)from San Francisco to San Bruno since my 8 Ride Ticket by that time had expired. The problem was a rare one where the Clipper terminal was not properly sending the information. So always check your balance when paying with cash or by 8 Ride Ticket. Otherwise you might get a nasty surprise the next time you tag on.

Now about what happens if you forget to tag on or off. If you board the train in San Francisco or San Jose, chances are the conductors will check at the gate and turn you around to tag at the Clipper terminal. However if you do forget to tag on and the conductor aboard the train checks your card, simply put you are doomed. Conductors will issue a citation for fare evasion and you have to go to court. I think the fine is $380 (that includes court fees) but it could be more by now. Ignorance is no defense here since Caltrain has signs all over the place and conductors reminding everyone to tag on and off.

If you forget to tag off at your destination, Caltrain will assess the maximum one way ticket fare $12.75 and deduct it from the cash purse on your card. So remember to tag off when you get off the train. Otherwise if the cash balance on your card dips below $1.25, you cannot use it until you load cash. What happens if you do not have enough money on your card to pay the fare? What happens is you cannot use that card until you load cash and pay the negative balance on it. Remember except at San Francisco and San Jose stations, you cannot add cash to your Clipper card. Either go to Walgreens, a Clipper service center, call them up, or pay on the Internet.

*Important 8-Ride Ticket Reminders
-Cannot be used for zone upgrade. When you tag off, the cash needed for the extra zones traveled will be deducted.
-No all zones on weekends or holidays.
-Has a time limit of 30 days and then they go poof if not used.
-Can buy monthly parking permit.
-Must tag on at start of trip and at final destination. If you fail to tag off, you pay the maximum ticket of $12.75

Caltrain/Samtrans Alert
If a BART strike does occur, service to BART stations by SamTrans will be temporarily discontinued. This will effect Daly City, Colma, South San Francisco, San Bruno and Millbrae BART stations. So check with SamTrans or ask the bus driver for where the temporary stop is located if you using a bus that normally does go to a BART station. Caltrain has no plans to add extra trains as of yet, but expect some early morning commute trains to be even more packed when they depart Millbrae. Important tip: Express trains are almost always full (people standing in aisles), limiteds may be full (but not with people standing in aisles), and locals are generally have more seats available (they take longest to get to San Francisco). Plan accordingly. Bicyclists will likely have it even more tough when every seat and more is taken up.

Caltrain Sauna Effect
We have been having a some really warm weather. Sadly not all Caltrain cars have that air conditioning working right. One car I entered was warm enough for a sauna. Yikes! And the smell was pretty ripe as well.

Doors Do Not Lock Themselves
It is interesting to watch at San Francisco station (4th & King) as to who locks doors and who does not. Now usually the doors to tracks are locked when there is no need for them to be unlocked. And there is a security guard who does check. Sometimes the conductors will lock one side of the doors (the ones that will be open for the next departing train) and leave the opposite ones unlocked. And they clearly know this since I observe conductors go in and out of those doors as they get food or do other things. And train drivers are the worst. If a door is locked, they check the nearby ones. And then they walk to other ones nearby. Only if they cannot find one unlocked (or time is an issue), then they finally produce a key. But they rarely lock the door behind them (1-5 I observed locked and unlocked). They tell us to be observant about packages but if the conductors and drivers seem not to take much care in securing areas, it is no wonder why TSA wants to increase its presence in the railroad area. They might have to consider self locking doors that are always locked unless you insert a key and open it, and then lock when put back into place.

Caltrain

Caltrain: How To Use The Zone Upgrade

[Update 12 Dec 2015:Updated to reflect that Zone Upgrade also applies to day passes and single ride tickets.]

[Update 2 Sep 2013: I have deleted reference to the 8-Ride Ticket as the zone upgrade only applies to holders of monthly pass. Otherwise all the other information remains the same.]

While sitting on the train the other day, a conductor explained to a confused passenger how the zone upgrade works. Apparently the person had purchased the wrong zones. Fortunately since the train was stopped and waiting for an express to pass, the passenger had time to run out and purchase the correct upgrade. It made me realize how easy to be confused in using the upgrade.

The Caltrain Zone Upgrade
The Zone Upgrade is for passengers traveling on a monthly pass, day pass or single ride ticket. It allows you to travel beyond the zone(s) purchased. The cost per zone is $2.00. You cannot purchase a Zone Upgrade with Clipper e-cash.

Caltrain
Caltrain

Buying a Zone Upgrade
Purchase the upgrade at Caltrain ticket machines. Select Zone Upgrade from the main menu. The extra zone(s) are the ones not covered by your monthly pass,day pass or single ride ticket. For instance, you have a Zone 1 pass for San Francisco-San Bruno and want to go to Redwood City in Zone 2. That is a one Zone Upgrade so the cost is $2.00. A trip to Menlo Park in Zone 3 is a two zone upgrade ($4.00) and a trip to San Jose in Zone 4 is three zones ($6.00).

Why bother with a Zone Upgrade? It saves money. Two one way tickets to San Jose and San Francisco costs $17.50 compared to $12.00 using the zone upgrade.

Remember it is the zone(s) outside your pass or ticket that count for the upgrade. Show both your upgrade and Clipper card or ticket to the conductor when asked.

Zone Upgrades are good for 4 hours in one direction. This allows you to get off along the way and then get back on to continue your trip. Remember to allow enough time to complete the trip. If your ticket expires while aboard the train, you can be cited for fare evasion.

For monthly pass holders, you do not need to purchase zone upgrades on weekends and holidays. One of the perks is that you can travel through all zones on those days using the monthly pass.

To Sum Up:
*Zone upgrades are for traveling beyond the zone(s) on your pass. You can only use them with monthly pass, day pass, or single ride tickets.
*Zone upgrades are cheaper than a one way fare and can only be purchased at Caltrain ticket machines.
*Zone upgrades are good for four hours in one direction.
*Zone upgrade validity period does not supersede the original ticket.

Sources:
Caltrain.com (Codified Tariff)
Clipper card (website)